Compliments, Suggestions, Survey & Complaints

Has a member of staff impressed you? Can you suggest a way for us to improve our service? Are you unhappy with us?
We run different services at Well Travelled Clinics (WTC).
For travel and occupational health services:
If you have a compliment, comment or complaint regarding WTC'S travel and occupational health services, please let us know.  Your feedback can play an important role in the improvement and shaping of our services and the way we do things.  We want to make sure we are meeting the needs of our customers.

You can give us your feedback by:

Emailing: tropshop [at] LSTmed [dot] ac [dot] uk

Telephoning:  0151 705 3223 (for both Liverpool and Chester)

Calling into one of our clinics, completing  a comments leaflet and inserting in our comments box

Writing to us at either branch

Please see a link to the WTC complaint leaflets (on the right of the screen) for further information.

For the NHS Tropical outpatient or NHS combined outpatient clinic:

If you have a compliment, comment, or complaint regarding the NHS clinic services that we operate on behalf of the Royal Liverpool University Hospital, you will need to raise this via the NHS complaints system by contacting the Patient Advice and Complaints Team (PACT): https://www.uhliverpool.nhs.uk/contact-us/patient-advice-and-complaints-team

You can do this via an:

The team will aim to reply within 48 hours.